The iTunes store is indeed one of the most popular sites for purchasing music online. While a lot of people have praised the site for the content and the new features (such as Complete My Album) that they have been offering, here's another thing going for the said site: customer service.

Christopher Breen from Playlist Mag has been gushing about the outstanding service from iTunes. He purchased the album Children Running Through from iTunes; however a week later, he got an apology because of an encoding problem with the said album. He was alter given the option to download a better version along with 10 additional free song downloads.

Now while this is the ideal, if not the expected action by any good company, it is rare that companies would take the initiative to do this (Breen didn't even file a complaint). He gave a fine example of what would normally happen with any other company saying "I'd normally expect a medium-sized run-around after I'd initiated the complaint and then, finally, a grudging offer to let me have the tracks again Â? but only after making me feel like a worm for griping in the first place."

It looks like Nintendo isn't the only company with good customer service, welcome to the list Apple! Hopefully one day, we'll be covering bad/mediocre customer service because it's the exception to the rule rather than what is normally being done.

A lot of QJ staff are in love with their dual monitors. Heck, even a certain Crazy Jon is addicted to multiple monitors! I guess some people really find ease at doing computer jobs when faced with multiple monitors; we can't therefore blame Richard Troxel for wanting to use an extra monitor with his 17" MacBook Pro.

Troxel asks, "Is it possible to use both a 30Â? and 23Â? Apple Cinema Display monitors with a 17Â? MacBook Pro?" Macworld's Christopher Breen clues us in on the answer.

Unfortunately for Troxel - and other MacBook Pro users who also want to work with multiple monitors - the answer is no, not for now. Breen explains, "Although you can connect AppleÂ?s 30Â? display to your MacBook you need another video card to drive an additional monitor."

Because Apple replaced the PC Card slot with the faster ExpressCard/34 slot on their new laptops, the task of adding other monitors on a MacBook Pro has becomes impossible as there are a few ExpressCards available and nil ExpressCard video cards.

If you're a PowerBook user though, multiple monitors are a go for you via the PC Card slot - you'd just need a device like VillageTronic's VTBook and Digital Tigers' SideCar, which will soon release an ExpressCard version of such device this fall...so all is not lost to MacBook Pro users.