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Posted Oct 24, 2007 02:48 by Enrico S. Listed in: News, iMac, Hardware, Monitors Tags: ATI
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Users report condensation, freezing problems with the new iMacs - Image 1Some iMac users have been complaining about problems on their new 24' iMacs, including the system locking up/freezing due to the ATI hardware installed on the systems and the appearance of condensation on the inside glass panel of the monitor.

The freezing issues due to the ATI hardware were explained on the mac4ever forums. One of the posters placed a call to Apple regarding his broken iMac, the technician dispatched to his house said that two kinds of graphic cards are being used inside the iMac assembly and that one of them has an inherent problem with the version 1.1 update.

Apple, already aware of the ATI hardware issue, has given an official statement on Macworld.com saying that they will be releasing a software update for this problem. Here's the exact statement from the Apple Spokesperson:

A small number of iMac users have made us aware that a recent software update issued by Apple can sometimes cause their iMacs to freeze, requiring them to restart their iMac. We are tracking down the root cause of this bug, and will issue a software update which corrects it as soon as we can Â? most likely later this month. We apologize for the inconvenience.


Unlike the previous problem, Apple has yet to release an official statement regarding the reported formation of condensation on the lower right side of the iMacs' monitor. Multiple users have complained about this and many theories have come up regarding what is causing the problem. One poster on the Apple forums said that the problem could probably stem from an inherent design flaw in the unit which has the fan for the optical drive directly behind that area of the iMac's monitor.

Hopefully, Apple comes out with a fix for both of these issues as many of those who bought the new iMacs are getting increasingly disgruntled.

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