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Posted Jul 4, 2007 09:57 by Ryan C. Listed in: News, MacBook Tags: YouTube
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3QJ

The MacBook - Image 1

The squeaky wheel gets the grease - or in this case, it's the smashing sledgehammer that gets the MacBook replacement, in the latest update regarding Michael and his love-hate relationship with Apple's customer care service. Yes, folks, his youtube'd hijinks with his allegedly moisture-damaged Macbook and a sledgehammer has finally reached a happy ending, with Apple sending him a brand new model as a replacement for the one he smashed to bits.

For those of us not in the know, here's what happened: Michael sent in his MacBook to Apple, requesting to have it repaired under extended warranty. Apple sent it back, saying that they've detected spill damage on the MacBook, thereby rendering the warranty void. Irate at this - he swears that he never spilled anything on the thing - Michael does the level-headed thing and goes at the defenseless piece of hardware with a sledgehammer, not stopping until the MacBook has been reduced to small bite-sized pieces. All this, with a camera recording every wince-inducing second of it.

After more than 100,000 Youtube views, 48,000 Consumerist views and 1500 diggs later, Apple finally sent in a replacement, one that's a completely brand new model of the one Michael sent to MacBook heaven. They also sent in, along with the replacement, a small reminder that if anyone had a dispute about any judgment call the company makes on a damaged product, a simple call or a letter would have sufficed - one certainly doesn't need to go to the extremes that Michael did.

Certainly good news that a company like Apple is willing to go the extra mile to ensure customer happiness. What's next, though? Someone smashing a certain faulty console on video? We can only wonder.

[Via Consumerist] Permalink  |   Email this  |   Linking Blogs   |   Digg It!

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