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Posted Jun 1, 2007 02:24 by Enrico S. Listed in: Culture, Off Topic Tags: Apple Store, Apple Genius
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A day in the life of an Apple Genius - Image 1 A recent article on online site Mac Life discussed the everyday life of an Apple Genius - the guy manning the Genius Bar in every Apple Store. Don't get your hopes up too much though, they're not out to create a cure for cancer or bring world peace.

These tech-support guys aren't your factory-trained, straight-off-the-assembly-line kind of people. They have to pass an initial screening and go through a two week Apple certification course training for OS, Desktop, and Portable not to mention to re-certify every year.

In addition to technical knowledge, they are also given lessons on how to deal with customers, something other established companies need to invest in. While the training is all hush-hush, two geniuses gave the low-down on their experiences as Geniuses.

There are stories about weird customers and the tips they give on how to maintain electronics better. They even discussed one of the common problems that most gadget users are guilty of: rough handling.

Not all these guys may be Mensa members or possess really high IQs that modern science would brand them as geniuses. The way they have been trained and the professionalism they bring to their posts, though, is nothing short of, well, genius.

If you want to read more about how it is to be an Apple Genius, click on our Read link to take you the full article.

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   by Anonymous (Unregistered) - 2007-06-01
 » lolwut

"They have to pass an initial screening and go through a two week Apple certification course training for OS, Desktop, and Portable not to mention to re-certify every year."

Two-week training course? Damn, studying one chapter a day for A+ certification will take you roughly a month if you use a good book.




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